Frequently asked questions

Have questions? You’re in the right place.
Check out our FAQ for quick answers and helpful tips to make your experience as smooth as possible.

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Credits & payment

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What types of images can I find on your website? Arrow

Our website provides a broad selection of images, including photos and illustrations. Explore diverse categories such as nature, business, technology, and lifestyle. These visuals are perfect for a variety of creative and professional uses, helping you find the right image for any project.

How can I search effectively to find the images I need? Arrow

Use the search bar to enter keywords related to your project. You can filter results by category, image type or orientation. Additionally, exploring curated collections and trending images helps you find the perfect visuals quickly and effortlessly for your creative needs.

How do licensing and usage rights work for the images? Arrow

Each image includes a clear license specifying allowed uses, including personal, commercial, or editorial purposes. Reviewing these terms carefully is essential to ensure your intended use complies with any restrictions, such as limitations on redistribution, modification, or other specific conditions tied to the license.

Can I use images from the website for commercial projects? Arrow

Yes, most images are licensed for commercial use, such as marketing materials, advertisements, and product packaging. However, it’s important to review each image’s license carefully to confirm any specific restrictions or additional permissions that may be necessary for your intended commercial use.

How often is the image collection updated with new content? Arrow

We regularly update our collection with fresh images to keep it current and diverse. This way, you’ll always have access to trending visuals and the latest styles, helping you stay ahead and find the perfect images for your evolving creative projects.

Are there any tools to help me find images that fit my project’s style? Arrow

Yes! In addition to keyword search, you can browse curated collections, popular images, and apply style filters. These features help you quickly find images that fit your project’s theme and mood, making the selection process smoother and more efficient for your creative needs.

How can I purchase credits to download images from the website? Arrow

Credits can be purchased securely through the payments page using various methods like credit cards or PayPal. After payment confirmation, credits will be added instantly to your account, allowing you to download images without delay. Order details are also emailed for your records and reference.

Are there any discounts or promotions available for bulk credit purchases? Arrow

We occasionally offer discounts for purchasing credits in larger bundles. Check our pricing page or receive updates on current deals. Bulk purchases and packages provide better value, making it more affordable for frequent users to access the images they need.

Can I refund or exchange credits after purchasing them? Arrow

Credits are non-refundable once purchased, as per our terms and conditions. However, if you encounter technical issues or accidental charges, please contact support within 14 days. We’ll review your case and may offer assistance or credit adjustments depending on the circumstances.

How do I check my current credit balance on my account? Arrow

Your available credits are visible on your account dashboard immediately after logging in. This helps you track usage and plan future purchases. Notifications may also alert you when your credit balance runs low, ensuring uninterrupted access to downloads.

What happens if my payment is declined or fails to process? Arrow

If a payment is declined, you’ll receive an error message with instructions. Common issues include insufficient funds or incorrect payment details. Verify your information and try again, or use an alternative payment method. Contact support if problems persist for further help.

Is my payment information securely stored when buying credits on the site? Arrow

Yes, all payment transactions are encrypted and processed through trusted third-party payment gateways. We do not store your full credit card details on our servers, prioritising your financial security and privacy throughout the purchase process. Transactions comply with industry-standard security protocols.

How do I verify my email address after creating an account? Arrow

After registration, we send a verification email to your provided address. Click the link inside to confirm your email. This step ensures you receive important updates, secures your account, and prevents spam. Check your spam folder if you don’t see the email within minutes.

Can I manage my notification preferences within my account settings? Arrow

Yes, you can customise email and notification preferences by accessing your account settings. Choose which updates, newsletters, or promotional messages you want to receive. This helps tailor communication to your interests and avoids unwanted emails cluttering your inbox.

Is it possible to link multiple email addresses to a single account? Arrow

Currently, our system supports only one primary email address per account. If you need to change your email, update it in your account settings. For assistance with managing multiple contacts, reach out to our support team for advice and possible alternatives.

How can I secure my account against unauthorised access or hacking attempts? Arrow

Protect your account by using a strong, unique password and enabling two-factor authentication if available. Avoid sharing login details and log out on public devices. Regularly monitor your account activity and contact us immediately if you suspect any suspicious behaviour.

Will I lose my saved preferences if I clear my browser cookies? Arrow

Clearing browser cookies can remove saved login sessions and preferences stored locally. However, account-related settings saved on our servers remain intact. You may need to log in again, but your customised account preferences and saved content won’t be lost.

How do I download purchased images to my device safely and easily? Arrow

Once your purchase is confirmed, a download link appears on your account page. Click it to start downloading your image file directly. For best results, use a stable internet connection and ensure your device has sufficient storage to save the high-quality image without interruptions.

Can I download images on multiple devices with one purchase? Arrow

Yes, you can download your purchased image on multiple devices as long as you’re logged into your account. However, avoid sharing your login credentials to protect your account security. Download limits may apply to prevent misuse, review your license agreement for specific terms.

What file formats are available for downloading images from the website? Arrow

Images are typically available in popular formats such as JPEG, PNG, and sometimes vector files like SVG. Format availability varies per image type and license. Choose the format that best suits your project needs before downloading to ensure compatibility and optimal quality.

Can I resume interrupted downloads or download images later if I miss it initially? Arrow

Yes, you can re-download purchased images anytime by accessing your download history within your account. This feature helps if your initial download was interrupted or if you need the image on a different device, provided your license remains valid.

Are downloaded images compressed or altered from the original quality? Arrow

No, downloaded images maintain their original quality as provided by the contributor. We ensure files are delivered without compression or distortion, preserving resolution and clarity for professional and creative use. Always verify the file size matches your expectations after download.

What should I do if the downloaded file is corrupted or won’t open? Arrow

If you encounter corrupted or unreadable files, try downloading again using a different browser or device. Clear your browser cache before retrying. If the problem persists, contact customer support with your order details for assistance or a replacement file.

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